Solution Provider in Outdoor Commercial Display Industry

Mr. Zhang

+86 180 2540 0334

Mr. Yu

+86 139 2284 9056

SALES SUPPORT
support

AFTER-SALE SERVICE

Our company has opened more than 20 offices (agents) in China. We have signed a strategic cooperation agreement with Beijing Federal Software Co.,ltd. (IT) . With its hundreds of online service engineers, more than 100 back-office support technicians and nearly 2000 ground service outlets, service is ensured highly efficient and in time. Within the product warranty period, our company is responsible for any failures due to defects in design, process or material.

20

Offices

+
2000

service outlets

+
2

Service Response

hour
24

troubleshooting

hour

Service hotline

7*8 hours service response

+86 189 2938 4075 Mr. Li

In-Warranty Period

1、If the equipment breakdown is caused by quality problems during the warranty period, our company will be in response within 2 hours and on site less than 24 hours. Troubleshooting, repairing or replacing parts are provided free of charge. We also pay all the expenses related to the transportation, insurance, installation, inspection due to the replacement.

2、If the equipment breakdown is caused by improper use during the warranty period, our company will be in response within 2 hours and on site less than 24 hours. Troubleshooting, repairing or replacing parts are provided. A cost fee may be charged for replacement parts.

After the expiration of the warranty

If the equipment is found to have failed without entrusting our maintenance, our company will be in response within 2 hours and on site less than 24 hours. A cost fee may be charged for replacement parts at market prices.